We are offering a variety of services around the product range of Deutschmann Automation.
Before you call us or send us an e-mail because of a technical problem you have with a device, please make sure that you considered the following points:
are only answered under Tel. +49 (0) 6434 9433-33 or this contact form.
(required for the invoicing of the support, provided that there is no more support credit available)
Serial number of the device you have problems with (required for a technical preliminary test)
Monday to Thursday 08:00 am to 12:00 pm and 1:00 to 4:00 pm (CET)
Friday 08.00 am to 12.00 pm (CET)
Outside these hours individual agreements for a support subject to charges are possible.
Your request will be recorded in the Support Center. Afterwards our Support-Team will get back to you as soon as possible. (Generally in 1 working day, rarely longer than 3 working days.)
Many problems can be solved without sending your device for repair. Before submitting a device, please consult our support page.
You have already performed and error search and want to send your defective device for inspection or repair? Please note the following information on the rapair process.
The more accurate your information and the error description, the more exact we can check the possible causes.