Technical Support

The technical support team will help you with all your questions concerning Deutschmann devices in your plant.

Technical Support

If your questions can not be answered on these pages or our technological Wiki, please send us an e-mail with the details of your data and a brief description of your problem.

How-to

Before you call us or send us an e-mail because of a technical problem you have with a device, please make sure that you considered the following points:

  • Proceedings in accordance with the manual was kept
  • Deutschmann Technology Wiki was checked -
    www.wiki.deutschmann.de
  • If problems related to our software tools arise, make sure the current version of the software is loaded, check with our homepage

Support inquiries

are only answered under Tel. +49 (0) 6434 9433-33 or the contact form you find below.

  • Customer number or company name with contact details 

    (required for the  invoicing of the support, provided that there is no more support credit available) 

  • Serial number of the device you have problems with (required for a technical preliminary test)

  • Device designation (if available)
  • Article number (if available)

Technical Support hours

Monday to Thursday 08:00 am to 12:00 pm and 1:00 to 4:00 pm (CET), Friday 08.00 am to 12.00 pm (CET)

Outside these hours individual agreements for a support subject to charges are possible.

Your request will be recorded in the Support Center. Afterwards our Support-Team will get back to you as soon as possible. (Generally in 1 working day, rarely longer than 3 working days.)

Support enquiry

Inquiry type*

 

For general information, price information, distribution channels and similar please use this form.

Product group*
Information on the device

In case you have a specific technical problem with a unit we need the following information, whereby the serial number provides extensive information about the hardware and software revision, known errors and possibly already carried out support assignments. The serial number allows us to process your request quickly and efficiently:

Customer number / Interested party number at Deutschmann
Company details
Contact
Contact details
Description of your problem
Error message / status display